United Airlines employees allegedly failed to help woman in wheelchair sit down on aircraft

By Noddy A. Fernandez | Apr 16, 2018

CHICAGO — An airline passenger is suing United and United Express, citing alleged breach of duty and negligence for not helping her transfer from a wheelchair to her seat on the aircraft.

Melinda Charles filed a complaint on April 12 in Cook County Circuit Court against United Airlines Inc. and Trans States Airlines LLC, which does business as United Express, alleging the defendants failed to provide the highest standard of care and diligence to protect the lives and well-being of their passengers.

According to the complaint, the plaintiff alleges she boarded one of the defendants' flights on Sept. 7, 2016, and was directed by a flight attendant to sit in her seat. The plaintiff alleges she needed assistance to sit down in her seat because she was using a wheelchair. However, when she allegedly attempted to seat herself with no assistance from any of the attendants, she allegedly fell onto the cabin floor of the aircraft. 

As a result, the plaintiff claims she sustained serious injuries, spent money for treatment and will continue to suffer pain and discomfort. 

Steven Sandler  

The plaintiff requests a trial by jury and seeks judgment in an amount greater than $50,000, plus costs. She is represented by Steven M. Sandler of Woodruff Johnson & Evans in Chicago.

Cook County Circuit Court case number 18-L-3711

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United Airlines Woodruff Johnson & Evans

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