Coffee Meets Bagel users file suit over dating app's alleged lack of refund policy

By Jenie Mallari-Torres | Nov 20, 2018

CHICAGO – A user of a smartphone dating app alleges it failed to offer a refund after he canceled premium services within three days of enrollment.

Pandi Rrapo filed a class action complaint on Nov. 5 in Cook County Circuit Court against Coffee Meets Bagel Inc., alleging violation of the Illinois Dating Referral Services Act (DRSA) and other counts.

According to the complaint, the plaintiff downloaded the defendant's app in October and purchased a one-month CMB Premium subscription for $34.99 on the belief it would help him find better matches. He alleges the premium subscription was not what was advertised and did not help him gain more matches.

He alleges he canceled the subscription within three days, but the defendant did not provide him a notice of his right to cancel and did not obtain a full refund.

The plaintiff alleges the defendant failed to expressly state a three-day cancellation policy in their contracts and failed to provide any form of refund to users who cancel their subscription within three days of enrollment.

The plaintiff requests a trial by jury and seeks judgment against defendant, injunctive relief, award actual, compensatory damages, attorney fees, costs and other relief as the court deems just. He is represented by Eugene Y. Turin and David L. Gerbie of McGuire Law PC in Chicago.

Cook County Circuit Court case number 18-CH-13834

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Circuit Court of Cook County McGuire Law PC

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