Chris Jackson has filed a lawsuit against Rework LLC, accusing the company of failing to make its digital properties accessible to individuals with visual disabilities. The complaint was filed on January 2, 2025, in the United States District Court for the Northern District of Illinois. Jackson claims that Rework LLC's digital platforms violate Title III of the Americans with Disabilities Act (ADA), which mandates effective communication and equal access for legally blind individuals.
The case revolves around Jackson's inability to access Rework LLC's online services due to barriers that prevent screen-reader technology from functioning effectively. This technology is crucial for visually impaired users to navigate websites audibly. According to the complaint, Rework LLC's website fails to accommodate these needs, thus denying Jackson and others like him full access to information about products and services readily available to sighted customers. The lawsuit highlights several specific accessibility issues, such as improperly labeled buttons and unannounced form errors, which hinder screen-reader users from completing tasks like purchasing items or scheduling showroom visits.
Jackson seeks a permanent injunction requiring Rework LLC to overhaul its corporate policies regarding digital accessibility. He demands that the company retain a qualified web accessibility consultant to ensure its digital platform is fully accessible and train employees on web accessibility practices. Furthermore, he requests regular audits and user testing by individuals with vision-related disabilities. In addition to these measures, Jackson asks for a declaratory judgment stating that Rework LLC violated ADA requirements at the time of filing and seeks coverage of legal costs and nominal damages.
Representing Chris Jackson are attorneys Benjamin J. Sweet and Jonathan D. Miller from Nye, Stirling, Hale, Miller & Sweet LLP. The case is presided over by an unnamed judge under Case ID 1:25-cv-00026.