Travis L. Allison, a public figure and father, has filed a lawsuit against Shutterfly Lifetouch LLC, accusing the company of gross mishandling of sensitive images of his minor child. The complaint was filed on April 2, 2025, in the United States District Court for the Northern District of Illinois. Allison alleges that Shutterfly Lifetouch failed to deliver on paid services, distributed school portraits to unauthorized third parties, and refused to provide resolution or accountability despite repeated requests.
The lawsuit details a series of events beginning with Allison's purchase of a premium school portrait package for his son on December 9, 2024. The initial order arrived damaged, prompting a reprint that was mistakenly delivered to an unrelated address in Philadelphia. Despite providing evidence such as UPS tracking details, Allison claims that Shutterfly Lifetouch denied any wrongdoing and provided falsified tracking information. A promised third reissue never materialized. This sequence of events has allegedly caused reputational damage and emotional distress to Allison and his family, compounded by the company's failure to resolve the issue even after numerous attempts at communication.
Allison's complaint includes multiple counts against Shutterfly Lifetouch: breach of contract for failing to deliver as agreed; gross negligence for not securing sensitive images; invasion of privacy due to unauthorized distribution; fraudulent misrepresentation through false delivery information; and unfair business practices under both federal and state laws. Citing various legal precedents and statutes like the Federal Trade Commission Act and Illinois Consumer Fraud Act, Allison seeks compensatory damages exceeding $75,000 along with punitive damages aimed at deterring future misconduct by the defendant.
In addition to monetary compensation, Allison is seeking injunctive relief from the court. He demands redelivery of undelivered photos, confirmation of destruction for any mis-delivered copies, implementation of improved security measures by Shutterfly Lifetouch for future consumers, attorney’s fees where applicable, and any other relief deemed just by the court.
Representing himself in this case is Travis L. Allison from Des Plaines, Illinois. The case is presided over by Judge Rebecca R. Pallmeyer with Magistrate Judge Keri L. Holleb Hotaling assisting in proceedings under Case ID 1:25-cv-03546.