In a groundbreaking lawsuit that could set a precedent for digital accessibility, Andre Battle has filed a class action complaint against iHerb, LLC. The complaint was lodged in the United States District Court for the Northern District of Illinois on January 27, 2025. Battle, who is visually impaired and legally blind, accuses iHerb of failing to make its website accessible to individuals with disabilities, thus violating the Americans with Disabilities Act (ADA).
Andre Battle, representing himself and others similarly affected, contends that iHerb's website presents significant barriers for visually impaired users who rely on screen-reading software to navigate online content. According to the complaint, these barriers prevent blind and visually impaired individuals from independently accessing the goods and services offered by iHerb through their website. Battle argues that this exclusion not only limits access to essential products but also violates basic equal access requirements under both state and federal law.
The plaintiff details numerous specific issues encountered on iHerb.com that hinder accessibility for screen reader users. These include improper landmark structures, inadequate focus order, inaccessible drop-down menus, and reliance on mouse-dependent navigation—all of which make it impossible for blind users to complete transactions independently. Despite the availability of accessible technology widely used by other major retailers, iHerb allegedly continues to operate an exclusively visual interface.
Battle's lawsuit seeks a permanent injunction requiring iHerb to implement changes ensuring its website complies with ADA standards. This includes adopting established guidelines such as the Web Content Accessibility Guidelines (WCAG) 2.2 to make their digital platform accessible to all users. Additionally, the suit demands compensatory damages for those affected by what it describes as unlawful discrimination.
Represented by attorney Uri Horowitz from Flushing, New York, Andre Battle's case underscores a broader issue of digital inclusivity in an increasingly online world. The case has been assigned Case No.: 1:25-cv-900 in front of judges at the Northern District of Illinois court.